Troubleshooting

"This feature needs a higher plan"

Your plan does not include it. Admins can compare plans in Settings > Plan and usage.

"AI pauses until next month"

Your workspace AI pool is used up. It resets on the first day of the month. You are never charged extra.

I cannot see a record

Your role or the record visibility setting may limit it. Ask an admin to check your role.

I am locked out by the IP allowlist

Contact your workspace admin, or contact support so we can help you recover access safely.

Lost my two-step device

Use one of your recovery codes to sign in, then set up two-step sign-in again.